Terms & Conditions

Prices:-

The price that is shown excludes VAT (which is added on at 20% of the actual price, for each product).  

The delivery charge is not inclusive and therefore will be charged according to your order and will include any offers we do.

 

Prices and charges on our website are correct, but we reserve the right to change them. We accept all the prices in either in GBP Pound sterling (£) or US Dollars ($) and full payment at the current exchange rate of purchase.

Payment:-

We only accept payment through PayPal, where you can pay using a Master Card or Visa Card.

You must confirm that the credit or debit card being used is yours.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer has refused or declined your payment, for any reason, and we have not received the authorised payment then the transaction will be cancelled.

 

Products:-

We cannot guarantee that products that are shown on our website will be available. If any of our items, that you like, become unavailable and you want the same design and product to purchase, then contact us.

We are an online boutique therefore all our products are on our website. Products descriptions, specification, colours and pricing are subject to change without any time notice by KCreative.

 

Regarding the colours on our website, we made an effort to show and describe to you the exact colour of our products as realistically possible. We cannot guarantee that the colours shown on the website will exactly be the same colours on the original.

Customise:

If you want any of the products from our website, but they are out of stock, we are able to make it especially for you. However, we cannot guarantee the exact same fabric or colour combination. In that case it may cost you extra according to the complexity of the design for the product.

We will charge you in GBP Pounds at the Current Exchange rate either in GBP Pound Sterling (£) or US Dollars ($), with full payment in advance, to confirm the order.

 

This can take approximately up to 8 to 10 weeks according to the design which will be created with all the detail specification on the picture of the product shown on the website.

 

Refunds and Exchanges:

We will make every effort to ensure that you receive a high quality product.

However, if you have any reason for returning the purchased item(s), then we will only accept returns or exchanges within 14 days of you receiving the item(s).

The product should be kept in the condition sent to you, with all the labels and stickers still on the item(s).

We do not refund the postage costs.

When you return an item, you must ensure it a post office/myHermes recorded delivery with proof of the postage and signature. If you are using a courier then you need to keep the proof of postage.

 

There will be no refund in the matter of missing items on transit while returning an item. At the same time we do need you purchase receipt.

Returns:

When you have purchased the item(s) and you have changed your mind, then contact us immediately so we can cancel your order.

In the event that after you have received an item(s), you want to return the purchased item(s), then it must be done within the 14 days of you receiving the item(s). At the same time the item(s) must be kept in its original wrapping with all the original labels and tags, as in an unsold state. There should be no marks, perfume smells and no washing should be done to the item(s). If any of the above mentioned situations are there, then there will be no refund issued.

After we receive the item we will inform you know if the refund is valid or not valid. If everything is accepted by our quality controller, only then will your refund will be made within 3 to 5 working days. You will be notified on our decision via email or phone.

If you have made an order and we have sent you the items(s) by courier, the day and time that you receive the item(s) is the first day of your 14 day period.  You will be required to email us a copy of the courier details so we can see what day you returned the item(s).

If you have made the purchase and collected from our boutique personally then that becomes the first day of the 14 day period. 

We do not refund on the original purchase postage costs and when you are returning the item(s), the returns postage cost is paid by you, the customer. 

When you are returning item(s), you must ensure if it is a post office/myHermes recorded delivery, with the proof of  postage and signature, you will need to give to us the tracking number of the returns parcel, via phone or email, so we can track the parcel.

If you are returning by courier, then you need to contact us via phone or email and give us the tracking number and the company you used so we can track the parcel. 

There will be no refund in the matter of missing, damaged or lost items on transit while returning an item.   Therefore it would be advisable that you purchase adequate insurance for a safe return.

You will also need to include in the returns parcel, the reason why for the return and the original receipt, as no refunds can be made without a valid receipt of purchase.

 

 

If for any reason there is no original tags or labels that was received on purchase of the returning item, in that case you must let us know either by phone call or email within 2 days of purchase.

Exchange:

In the event that you need to exchange the Item(s), this will be done only according to the availability of our current stock. In these occasions customers will bear all postage costs for returning the product for exchange.

We will exchange according to the different style, colour subject to our availability.

All these exchanges will be made only on the enquiries basis by email made to info@kcreative.co.uk with the heading “EXCHANGE product/item” in your subject.

This exchanged product will be dispatched to you only when we will receive the returned item(s) and we are satisfied with the condition of the item(s), which must be kept in its original wrapping with all the original labels and tags, as in an unsold state. There should be no marks, perfume smells and no washing should be done to the item(s). If any of the above mentioned situations are there, then there will be no exchange issued and we will send you the item(s) back, with the returns postage paid by you.

After we receive the item we will inform you know if the exchange is valid or not valid. If everything is accepted by our quality controller, only then will endeavour to exchange the item(s) within 3 to 5 working days. You will be notified on our decision via email or phone.

 

 

Damages:

There will be no refund in the matter of missing, damaged or lost items on transit while returning an item.   Therefore it would be advisable that you purchase adequate insurance for a safe return.

Copyright:-

The Copy-right of K Creative Boutique 2018. All rights reserved. All materials contained within this site are protected by copyright, which only belong K Creative Boutique.

 

 Shipping: 

 Within UK

Within UK we will ship the next day as standard recorded delivery via myHermers and Royal post. The orders will normally take 3-5 working days to arrive.

Internationally

We ship our product via myHermers and DHL to all countries.

ON CUSTOMs and DUTIES: We have got all our buyers covered. We pay all import and export charges, and we make sure that you don’t pay any more addition charges on delivery.

Disclaimer:

 The materials displayed on our website are provided without any warranties of any kind. K Creative boutique disclaims all warranties, express or implied, including all merchantability fitness for a particular purpose to full permissible under the applicable law. You use this site with your own acknowledgement, with your sole risk. Any equipment you use in connection of this site, K Creative boutique will not be liable for any damages of any kind related to your use of this site. 

 

Registered as business in England & Wales: 09145059

VAT No: 218 6316 11

KCreative © 2018 All Rights Reserved | Do not redistribute images without permission | Crafted by Hunter Jax

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